FAQ

FAQ

My account

How do I create a FoxSlots account?

That's easier than ever. Click on SIGN UP on the main page of FoxSlots, fill in the registration form and click 'Create an account'. You will be taken to the deposit page immediately, and a welcome email will be sent to the address you provided during registration.
Once you have verified your email address, you can start playing right away.

Can I have more than one account?

No. Only one account is allowed per person.

I’ve forgotten my password! What shall I do?

The fastest way to reset your password is to click 'Log In', then the 'Forgot Password?' link. You will then receive an email with a link to create a new password. It takes about 30 seconds to do. If you can't reset the password yourself or you can't get into your email account, contact our customer care team via live chat or email [email protected], and once we've confirmed who you are, we can reset your password.

What should I do if I haven′t received my verification email?

Please check your spam/junk folder, as some email providers may mistakenly filter our message. If you still haven't received the verification email, please contact our support team via live chat or at [email protected], and we will gladly resend it to you.

Deposits & Withdrawals

How long does it take for a deposit to appear in my FoxSlots account?

Deposits generally appear immediately in the 'My Balance' section of 'My Account'.

Will I be charged any fees for making deposits or withdrawals?

If you’re depositing money into your FoxSlots account, FoxSlots covers any fees charged on its side for receiving deposits. Your payment provider may still charge you a separate fee. For withdrawals, you are responsible for any fee charged by your payment provider. Depending on your payment provider, they may charge a fee for sending money to us. If you’re withdrawing money, you pay the fee the payment provider charges.

What is the minimum amount of money I can deposit and withdraw?

The minimum deposit is 20 EUR, and the minimum withdrawal is 20 EUR. Method-specific limits are shown in the payment table in your account. However! Payment providers may have a minimum transaction they will work with. So look at the payment table on your account profile and see what their minimum transaction amount is.

Games

Are FoxSlots games fair?

Yes! Our games are fair. All games meet the fairness requirements of the applicable RNG certifications and our gaming licence.

Can I play using mobile devices?

Yes, our games are mobile-friendly. Just open FoxSlots and launch any game displayed on the home page!

What happens if the game I’m playing freezes in the middle of a round?

In rare cases, if a game freezes before a round is completed, the round is usually completed on our server, and any winnings are added to your account. We know game crashes are frustrating, so interrupted rounds are handled according to our standard procedures.

Why do I have some unfinished games showing in my Profile?

Unfinished games may appear in your profile if a game round was interrupted because your internet connection was lost, you closed the game before the round ended, or a technical issue occurred. Please contact our support team via live chat or at [email protected], and we will gladly help you with it.

Security

Is all my information secure at FoxSlots?

FoxSlots uses SSL technology and the latest anti-fraud techniques to guarantee the full security of players’ financial information. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy page.

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